FAQ

Do I have to create an account to place an order?

You do not have to create an account to place an order.  If you do not wish to create an account, please enter your email address, do not enter a password, and continue to fill out all the shipping information.  This will allow you to continue placing an order without creating an account.  If you choose to create an account, all personal information is kept private and secure.

How soon will my order ship?

We ship orders within 24 hours from the time the order was placed.  Kits are pre-assembled and ready to go.  Most orders are sent Priority Mail through United States Postal Service.  If an order is small and weighs less than 13 ounces, it may be shipped First Class Mail.  All domestic orders are shipped with delivery confirmation.  Delivery confirmation/tracking numbers are available upon request.

Will I be charged for shipping?
US orders $30 and over will ship for FREE via United States Postal Service Priority Mail or First Class Mail.  Orders under $30 will be charged $3 for shipping. 

Do we ship outside the US?

We currently only ship to Canada.  See "Shipping and Sales Tax" tab at bottom for rates. 

Will I be charged sales tax?

We are required to collect 6.75% sales tax for all orders shipped within Ohio.

Can I pick up my card kit?  How can I pay?

Yes, if desired, local customers can pick up orders at our home.  Please choose “Pick Up” under shipping options when checking out and we will hold your order at our home for 48 hours.  We can e-mail you directions if you need them.  You can pre-pay with PayPal, or you can pay by credit card, money order, check or cash when you pick up the order.  Customers will be charged a $25 fee on a returned check.

How can I pay for my order?

We accept cash, personal checks, cashier's checks, money order, business checks and you can also pay through PayPal with a Visa, MasterCard, American Express or Discover or existing PayPal account.  You do need need a PayPal account to pay through PayPal.  Customers will be charged a $25 fee on a returned check.  You can also contact me to process a credit card over the phone using Square terminal.

 

Where do the card designs come from?

I design all my cards.  I find inspiration in everything from nature, color combinations, papers, stickers, die-cuts.  I love to combine textures and colors.  All of my designs belong to me and are copyrighted.  You can not reproduce them for profit.

 

What do I do if there is something missing from my kit?

We will work very hard to ensure that every kit is complete.  If you are missing something, please e-mail us a detailed description with your name and address and we will quickly mail the missing item to you.  Please look carefully because small pieces can get stuck inside the envelopes or stick to the backs of larger pieces, and even stick to your shirtsleeves. 

Will a kit be available again after it sells out?

If a kit sells well and the products used in the kit are still available, we will do our best to make more kits available for purchase.

What if my order arrives damaged?
Every order will be carefully packaged.  If an order does arrive damaged, please contact us and we can work together to resolve the problem.

What is the return policy?
Please contact us if you have any questions or concerns about your purchase. We want all our customers to be completely satisfied with each purchase.